CTypes – Becoming a Master Coach and Facilitator
Introduction: In this 10-part series, we will take you through the process that a coach, counselor, leader, manager, therapist or teacher might use to assist clients, employees and peers in solving problems using CTypes. This process is called the “On the Wall” process and is outlined in detail in our CTypes for Professionals online training. This process will also be demonstrated in real time with a volunteer in our CTypes Teacher Training Certification Program November 7-9 in San Diego. In our many years of using and refining the One the Wall (OTW) process, it has proved to quickly make problems visible and offers a systematic and effective methodology for professionals to assist clients and employees in solving challenging problems and changing lives—both at work and at home. It’s a powerful process. We have turned around entire companies and many individual lives using variations of this process.
Part 4 – The Double E Brainstorm – Beginning the Process
Begin the Process:
- Ask if scribe(s) are ready, if you are using scribes.
- Ask your client the question, “Are there any problems, concerns or issues that have been bothering you lately.” If this is for a workgroup or other group, phrase your question in an appropriate way such as: “What are your concerns about your job, the department, the company or work in general?”
- When a member of the group or your client responds, write the concern or problem in his or her words. As a facilitator, it’s important to use positive regulators in response to each participant. Use words like “good,” “great,” “yes,” “perfect,” to show your appreciation for their inputs.
- Ask again, “What else?” and repeat the question after each response until there are no more issues to be listed.
Here is an example of a list of issues put On the Wall for a client, Sue – A Cancer Woman:
I hate my job
I’m worn out
I have no time for myself
My boss is too demanding
I’m gaining weight
I’m stressed out
I think Jack may be cheating on me
My daughter hasn’t called me/her husband is an ass
The car needs tires
My sex life is non-existent
I’m commuting an hour each way to work
I know I shouldn’t, but I eat tons of junk food
I have trouble sleeping
I have no time for my yoga classes – which I love
In Part 5, we will look at Distilling the Double E Brainstorm If you just want to get started in using CTypes, you will want to consider our online Introduction to CType course.