Coaching Cancer CType Sue – Part 6 – Finding The Hot Spots

CTypes – Hot Spots Emerge On the Wall

Introduction: In this 10-part series, we will take you through the process that a coach, counselor, leader, manager, therapist or teacher might use to assist clients, employees and peers in solving problems using CTypes. This process is called the “On the Wall” process and is outlined in detail in our CTypes for Professionals online training. This process will also be demonstrated in real time with a volunteer in our CTypes Teacher Training Certification Program November 7-9 in San Diego. In our many years of using and refining the One the Wall (OTW) process, it has proved to quickly make problems visible and offers a systematic and effective methodology for professionals to assist clients and employees in solving challenging problems and changing lives—both at work and at home. It’s a powerful process. We have turned around entire companies and many individual lives using variations of this process.

Part 6 – Finding “Hot Spots” in a Client’s life or Within a Group

There is a general principle called the 80/20 rule that states that in most cases, 80% of the results are created by working on 20% of the variables. We call this 20% “the critical 20.” We use the 80/20 rule extensively when choosing the issues/problems that we want to address.

You can test the 80/20 rule in your own life. Make a list of all the restaurants you go to and you’ll see the 80% of the time you go to 20% of the restaurants on your list. You’ll also find the 80% of the time you wear 20% of the clothes or shoes in your closet. We use the 80/20 rule in setting priorities in CTypes work, in systems improvement in the workplace, in creating right action for clients, and in our own businesses. It is out of the 80/20 rule that we have created the following “Dibbleism”: Work only on the Critical 20. Unless something is in the Critical 20, forget about it. There is no time to address everything, and you should not try. Dabbling in the trivial 80% is a distraction and a poor use of time and energy.

Example – Sue identifies her hot spots: As a facilitator, you instruct Sue to identify the issues that seem to have the most emotional energy around them. This can be a category of issues or a single issue. Put a red dot (hot spot) next to these high emotional energy issues. Apply the 80/20 rule if this is helpful for the client. Whether working with a single client or larger group, always try to identify the critical 20% of the issues and focus your efforts there.

  • Work 


  • Relationships with Jack/my daughter

Self care

In Part 7, we will look at Distilling the Hot Spots. If you just want to get started in using CTypes, you will want to consider our online Introduction to CType course.


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